tag:blogger.com,1999:blog-7883111926682865025.post6959534601907741342..comments2022-03-24T10:06:16.524-07:00Comments on Am I Stronger Yet?: SLAs Considered HarmfulUnknownnoreply@blogger.comBlogger2125tag:blogger.com,1999:blog-7883111926682865025.post-5556167247278102822011-04-27T09:38:24.687-07:002011-04-27T09:38:24.687-07:00Thanks for the feedback.
You raise a reasonable p...Thanks for the feedback.<br /><br />You raise a reasonable point, but it's not clear to me that the incentive this provides is commensurate to the problem. I'll return again to the recent Amazon incident. Amazon is presumably on the hook for a 10% credit, for one month, to some fraction of customers in one of their four regions (granted, the largest of the four). I believe they'll only have to pay the customers who go to the trouble of applying for the credit. What does that work out to, perhaps 0.1% of their annual AWS revenue? Relative to the impact of this outage, that's irrelevant, a joke.<br /><br />I'm not suggesting that Amazon is shrugging off the incident. I'm sure they're taking it VERY seriously and will take significant steps to avoid a recurrence. (How effective those steps will be, I couldn't guess.). But I don't think the SLA has much to do with that; the pain inflicted on many of their customers, the PR hit, and all the work they've had to do to clean up the mess, are probably much larger motivations than a few hundred grand in SLA credits.Stevehttps://www.blogger.com/profile/11228727205396282642noreply@blogger.comtag:blogger.com,1999:blog-7883111926682865025.post-15683465073405403452011-04-27T08:06:26.376-07:002011-04-27T08:06:26.376-07:00You miss the purpose of the SLA entirely. You will...You miss the purpose of the SLA entirely. You will never be compensated accordingly based on an outage by your provider, at least, not in your eyes.<br /><br />However, imagine that provider losing 25% of ALL revenue for ALL customers in a given month, (or 10%, etc). <br /><br />That's a BIG pill to swallow and that is the purpose of the SLA. To make sure that it is more expensive for them to have outages then it is to spend the money in order to fix the problem so it does not happen again.Droidhttps://www.blogger.com/profile/17546332790433564863noreply@blogger.com